Shipping policy

Shipping Policy – Rollout29

Last updated: March 2026

At Rollout29, we aim to provide fast, reliable, and secure delivery for all orders. Every order is carefully packaged to ensure your items arrive safely and in the condition described.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where available).

Please note that custom, bulk, or special-order items may require additional handling time. If this applies to your order, we will notify you.

Packaging & Protection

We take care to package all items securely. Depending on the product type, packaging materials may include:

• padded envelopes
• bubble wrap
• rigid mailers or cardboard boxes
• protective sleeves for collectibles and trading cards
• moisture-resistant packaging when required

Our goal is to ensure your order arrives safely and in excellent condition.

Shipping Methods

Available shipping methods may include:

• Standard postage
• Tracked postage
• Express shipping
• Courier delivery for larger or heavier items
• Local pickup (where arranged)

Tracking is provided where available.

Domestic Shipping (Australia)

We ship orders Australia-wide using trusted carriers such as:

• Australia Post
• Sendle
• Courier delivery services where required

Estimated delivery times:

Standard delivery: 3–7 business days
Express delivery: 1–3 business days

Delivery timeframes may vary depending on your location, postal carrier conditions, and external factors such as weather or transport delays.

International Shipping

International shipping may be available depending on the product and destination.

For international orders:

• delivery times vary by country and local postal services
• buyers are responsible for any customs duties, import taxes, or government fees
• we cannot mark items as gifts or alter customs declarations

Lost, Delayed, or Damaged Parcels

Once an order has been shipped, delivery is managed by the postal or courier service.

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery and provide photos of:

• the product
• the packaging
• any visible damage

We will review the issue and work with you to resolve it under our Return & Refund Policy.

While delivery delays are outside our control, we will assist customers wherever possible in resolving shipping issues.

Return Shipping

Return shipping costs may be handled as follows:

• Covered by Rollout29 if the issue was caused by an incorrect item or verified defect
• Paid by the buyer for change-of-mind returns where applicable

We recommend using tracked shipping for all returns.

Multiple Item Orders

If you order multiple items, they may be combined into one shipment when safe and practical.

In some cases, items may be shipped separately due to size, weight, or supplier dispatch arrangements.

Contact

If you have any questions about shipping or delivery, please contact us:

Rollout29
123 Edwardson Drive
Coomera QLD 4209
Australia

Email: rollout29@outlook.com