Refund policy
Return & Refund Policy - Rollout29
We want you to be satisfied with your purchase. If there is an issue with your order, please contact us and we will do our best to resolve it quickly.
Returns
We accept returns within 30 days of receiving your item.
To be eligible for a return, the item must:
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Be in the same condition that you received it
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Be unused and in its original packaging
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Include proof of purchase or order number
To request a return, please contact us at:
Return address:
Rollout29
Coomera QLD 4209
Australia
Once your return request is approved, we will provide instructions on how to send the item back.
Items returned without contacting us first may not be accepted.
Damaged or Incorrect Items
Please inspect your order when it arrives.
If your item is:
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damaged
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defective
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incorrect
please contact us within 48 hours of delivery with photos so we can resolve the issue.
Non-Returnable Items
Some items cannot be returned, including:
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sealed trading card products that have been opened
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digital products or downloadable files
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gift cards
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sale items (where stated)
Refunds
Once we receive and inspect the returned item, we will notify you if the refund is approved.
If approved, refunds will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or payment provider to process the refund.
If you have not received your refund after 15 business days, please contact us at: